What does the free tier actually include?
All 14 read/write Slack tools plus all 5 workflow profile types (support_inbox, incident_room, exec_brief, product_launch_watch, custom). Plus monthly AI tool credits — 10 smart_search calls, 3 catch_me_up calls, and 5 triage runs per day. 7-day index retention. One workspace. No card.
What does Pro at $9 add over free?
Unlimited AI tools, the scheduled morning catch-up DM (rolling out Q2 2026) that posts a structured brief to your Slack at 8am workspace time, permanent OAuth so tokens don't rotate every two weeks, 90-day Vectorize retention, and 2 workspaces. Free is for trying it; Pro is for daily habit.
Why $49 flat for Team?
Ops teams budget as line items, not per-user sprawl. Flat removes per-seat math friction. Five workspaces covers the typical 2-10 person ops team plus their client or community workspaces.
When should I stay self-hosted instead?
Stay self-hosted if your team already wants full runtime ownership and the MIT-licensed repo path. The OSS package ships all 21 tools — 16 Slack read/write + utility plus 2 workflow profile primitives plus 3 discoverable upgrade stubs that point at hosted. The hosted brain (smart_search, catch_me_up, triage) is hosted-only because it needs Vectorize + Workers AI.
What about analytics and retention?
Hosted web pages use Cloudflare Web Analytics for aggregate website metrics. Slack responses stay on the live request path and are not retained as message telemetry. Vectorize index retention is 7 days on Free, 90 days on Pro and above.